Deaf / Hard of Hearing

People who are Deaf or Hard of Hearing (HoH) have contact with staff at many City of Ballarat venues. We're collecting feedback from people who are Deaf or HoH to help improve access to these venues.

The questions should take approximately 10 minutes to complete. Your response will be treated in strict confidence.

Disability Access and Inclusion Plans

The City of Ballarat have a Disability Access and Inclusion Plan to improve access for people who are Deaf, HoH or have a disability.

Customer Service

Customer service is a high priority for state governments and local governments. Many organisations have mission statements or a charter which refer to the need to provide a high level of service to the public. Some have, or are introducing customer focus policies to improve the level of service provided to all customers.

It is important that people who are Deaf or Hard of Hearing (HoH) are considered as part of this process. This will ensure that the same opportunities are provided to all community members to access services and facilities.

Assistance

If you require further assistance, an alternative format or would like more information, please contact Andrew Gray, Deaf Access Officer, City of Ballarat on 5320 5861/ 0427 327 811 or email andrewgray@ballarat.vic.gov.au.

Thankyou

Taking the time to complete the questions is greatly appreciated by the Deaf Access Project and the City of Ballarat.